Vegetarian Shoes and Bags: Help

Your Satisfaction is Guaranteed
Our Policy
How to Exchange an Item or get a Refund
Credit Card Refunds
Important Stuff

Your Satisfaction is Guaranteed!

We will be happy to make an exchange or refund your credit card for any purchase that you are not 100% satisfied with, within 21 days of receipt, 10 days for sales items. Absolutely no returns or exchanges will be made after 21 days or 10 days for sales items.

Our Policy

The item(s) must be returned unworn, in perfect condition bearing the tags and/or any special protective or packing materials.

If a returned item appears to have been worn or used, a refund or exchange will not be granted, and the item will be returned to the customer. We will grant a full refund, store credit, or exchange on any unused item. Please note that shipping and handling fees are non-refundable.

How to Exchange an Item or get a Refund

To ensure that your exchange or return and refund are processed accurately and promptly, you must follow these steps:

You must complete the Returns and Exchange Form sheet that was shipped with your order. Fill out the form (make sure to tell us whether you would like a refund, store credit, or an exchange) and include it in the box being shipped.

The item(s) must be returned unworn, in perfect condition bearing the tags and/or any special protective or packing materials. Shoes must be returned with the shoe box they were contained in – both the shoes and the shoe-box must be shipped in another box (either the box they shipped in, or a suitable and durable containing box). We regret that we cannot provide refund, exchange or store credit for shoes that are not returned in this way, are imperfect or are shipped only in the shoe box, or without the original shoe-box. Shoes that do not meet these criteria will be returned to the sender.

Please ship items securely packed by carrier of your choice to:

Vegetarian Shoes and Bags
5122 Otis Ave
Tarzana, CA 91356

We recommend you ship the package insured and with a request for signature for your own protection.

Once the product is received at our warehouse in good condition, we will exchange the item and send you the new item at no cost to you, issue a store credit, or issue a refund for the amount of the product to the same credit card used for the purchase, less original shipping charges.

Click here to download a Vegetarian Shoes and Bags Return Form. This file requires the Adobe Acrobat Reader.

Credit Card Refunds

In order for a credit to be placed on your credit card account, the return must be made within 21 days of receipt of the product. All credit will be placed on the card used for the original purchase. Please allow up to two billing cycles for the credit to appear on your statement.